BaseDesk: Firebase Support

BaseDesk is a support inbox for app developers who run on Firebase. Sign in with your Google account, and your Firebase projects and your users' support tickets are in one place on your phone.

There is no new service to set up and no account to create. BaseDesk works directly with the Google Cloud projects you already have, and your data never leaves them.

Support inbox

• See every ticket across your apps, grouped into Today and Earlier
• Filter by status (open, pending, closed) or by app, and search by subject, requester or message
• Reply to users, or add internal notes only your team sees
• Set status and priority as you work through the queue
• Attach screenshots and files to a conversation
• Save canned replies for the answers you give most often

Your Firebase projects

• Browse all the Firebase projects on your Google account
• See each project's region, storage bucket and Firestore collection count
• Star the projects you check most, and spot production and staging at a glance

Use the tickets you already have

Already collecting support requests in Firestore? Link that collection instead of starting over. BaseDesk can detect how your documents are laid out, including messages kept in a subcollection, and lets you map each field yourself. Replies are written back in your app's own format, so your app sees them straight away.

Starting fresh? BaseDesk keeps tickets in its own collection in a project you choose, and includes an optional Cloud Function for creating tickets from your app, email or another helpdesk.

Private by design

• No BaseDesk server: the app talks only to Google's APIs
• Everything stays in your own Firebase and Google Cloud projects
• No ads, no analytics, no tracking
• Access is limited to what your Google account can already reach

What you need

• A Google account with at least one Firebase project
• Cloud Firestore enabled in the project that will hold your tickets
• Cloud Storage enabled if you want to attach files

BaseDesk is an independent app by SCB Tech Solution. It is not made, endorsed or sponsored by Google. Firebase and Google Cloud are trademarks of Google LLC.

Questions or feedback: [email protected]